Shipping policy

We ship worldwide from France. Once your order has been confirmed, you will receive an order confirmation email, followed by a tracking number as soon as your parcel is dispatched.

Shipping rates

  • France — Free
  • European Union (Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Vatican) — €20
  • European Union (Austria, Denmark, Ireland, Poland, Portugal, Czech Republic) — €25
  • European Union (Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden) — €28
  • United Kingdom — €25
  • Canary Islands — €45
  • Switzerland, Norway, Liechtenstein, Andorra, San Marino — €30
  • Balkans & Turkey — €30
  • United States, Canada, Mexico — €35
  • Israel — €45
  • Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon, Jordan) — €55
  • North Africa (Morocco, Tunisia, Algeria, Egypt) — €50
  • Asia (China, Japan, Hong Kong, South Korea, Singapore, Taiwan, Malaysia, Thailand, Vietnam, Philippines, Indonesia) — €50
  • Australia & New Zealand — €60
  • Rest of the world — €55

Shipping rates are shown in EUR. The final cost is displayed in your local currency at checkout.

Customs, duties & taxes

All international shipments are sent DAP (Delivered At Place). For orders shipped outside the European Union, customs duties and local import taxes are the responsibility of the recipient and are collected upon delivery.

The amount depends on the value of your order and the regulations of the destination country. We recommend contacting the customs office of your country for an estimate before ordering, as Maison Ola is not able to estimate the duties or taxes that may be incurred.

If duties are refused and the parcel is returned to Maison Ola, a return shipping fee will be deducted from your refund. If the parcel is destroyed by the carrier following abandonment at customs, no refund will be possible.

Maison Ola cannot be held responsible for any delay in orders due to customs clearance or payment transactions.

Product availability

The availability of products is not always guaranteed. If you have ordered an item that is unavailable or delayed, we will notify you by email or telephone with the available options.

Lost or damaged parcels

If your parcel appears to be lost, please contact us at info@maisonola.com — we will open an investigation with the carrier. Refunds are issued once the carrier confirms the loss.

For damaged parcels, please email photos of the parcel and its contents to info@maisonola.com within 48 hours of delivery. We will arrange a return, exchange, or refund based on availability.